Fulfillment — Order to cash, tuned

Forecast → promise → pick/pack/ship → invoice → returns. We design a flow that ships—raising throughput and quality, not trading one for the other.

Scope a fulfillment tune‑up Back to Workflows
Warehouse and shipping flow
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Levers & constraints

We use a SCOR‑based lens as the shared language; your context sets the priorities.

Plan

Forecast accuracy, S&OP rhythm, inventory policy (safety stock, reorder points).

Source

Supplier reliability, lead‑time variability, ASN quality, and inbound routing.

Make

WIP control, takt/constraints, quality at source, and changeover time.

Deliver

Slotting, pick methods (wave/batch/zone), packing standards, and carrier mix.

Return

RMA triage, refurbishment/disposition, closed‑loop quality feedback.

Enable

People, data, tech, and governance—POS/OMS/WMS integration and controls.

Metrics that matter

Pick a small set, then improve relentlessly.

OTIF

On‑Time, In‑Full delivery rate.

Pick accuracy

Right item, right quantity, right package.

Cycle time

Order creation to ship confirmation.

Inventory accuracy

System vs. physical counts; shrink and adjustments.

Design a SCOR‑aligned flow
Where we start
  • Map your current flow against SCOR; quantify pain points and hidden queues.
  • Instrument the path: POS/OMS/WMS events become a single timeline.
  • Process mining to locate rework, loops, and delays; fix the tightest constraint first.
Tooling & controls
  • POS/OMS/WMS integration patterns
  • Identity & access baseline (least‑privilege)
  • Data quality checks & audit trails
We pick pragmatic tools—no lock‑in. Security & data handling follow your policy and NIST guidance appropriate to scale.